ORDER CHANGES / RETURNS
At SEQOYA WATCHES we want you to be completely satisfied with each purchase made through us. However, we are conscious that on certain occasions you may want to return a product. If for any reason you are not totally satisfied with your order you may return the product as long as it is in perfect condition, in its original packaging and includes the manuals, accessories, or promotional gifts included, within 30 calendar days of the original purchase. This right applies to all of our products.
To cancel or exchange your purchase during the initial 30-day period you may contact us via email at info@seqoya-es and inform us of your desire to return or exchange your product. Please indicate the order number of the purchase in question.
Any defect that may have your purchase must be notified within less than 5 calendar days after the date of its receipt. Outside this period it will be understood that the product has been received in perfect condition and NO changes / refunds for this concept will be accepted. SEQOYA WATCHES reserves the right not to accept any item that is not in perfect condition and has not been notified within this period.
From there, safely pack your product and send it along with a copy of your bill to the following address: Ronda de Segovia 5, zip code 28005, Madrid (Spain): SEQOYA WATCHES.
For your safety, we recommend sending the package via certified mail. Keep in mind that shipping costs will not be returned unless the wrong item has been shipped by company error or the item is defective / damaged.
Once the item has been received and checked to be in perfect state, we will contact you to confirm the refund. The processing time of a return since we receive it in our logistics center is 3-5 business days. We will refund the purchase price paid by it less shipping costs, if any.